If your iPhone’s Face ID is not working, there are several troubleshooting steps you can take to try and resolve the issue. Here’s a guide:
Clean the TrueDepth Camera and Sensors
Ensure that the TrueDepth camera on the front of your iPhone is clean and free from any obstructions or dirt. Use a soft, lint-free cloth to wipe the camera gently.
- Remove Face ID Data and Set It Up Again
- Go to “Settings” on your iPhone.
- Navigate to “Face ID & Passcode.”
- Enter your passcode.
- Tap on “Reset Face ID” and set it up again by following the on-screen instructions.
Check For Updates
Make sure your iPhone is running the latest iOS version. Go to “Settings” > “General” > “Software Update” to check for and install any available updates.
Restart Your iPhone
Sometimes, a simple restart can resolve temporary issues. Turn off your iPhone, wait a few seconds, and then turn it back on.
Reset Settings
If the problem persists, you can try resetting all settings. Note that this won’t delete your data, but it will reset system settings like Wi-Fi passwords and wallpaper.
- Go to “Settings” > “General” > “Reset.”
- Choose “Reset All Settings.”
Check TrueDepth Camera Hardware
If the issue persists, it might be a hardware problem. Ensure that there is no physical damage to the TrueDepth camera module. If you suspect hardware issues, contact Apple Support or visit an Apple Store for assistance.
Restore Your iPhone
As a last resort, you can try restoring your iPhone to factory settings using iTunes or Finder on a computer. Before doing this, make sure to back up your data.
If none of these steps resolve the issue, it’s recommended to contact Apple Support for further assistance or visit an Apple Authorized Service Provider or Apple Store for a professional evaluation of your device.
Remember that Face ID uses advanced facial recognition technology, and certain conditions like changes in appearance (such as new glasses or facial hair), low lighting, or hardware issues can impact its performance.
If your iPhone is still under warranty or covered by AppleCare, you may be eligible for free service if there’s a hardware problem with the TrueDepth camera or sensors.
Other Ways To Fix Your iPhone Face ID
Here are a few more ways you can fix your iPhone face ID.
Check Your Face ID Settings
- Open the Settings app.
- Scroll down and tap on Face ID & Passcode.
- If you see the Reset Face ID option, Face ID is already set up on this device. Otherwise, choose Set up Face ID and follow the instructions.
- With Face ID set up, turn on iPhone Unlock, iTunes & App Store, Wallet & Apple Pay, Password AutoFill, and Other Apps underneath Use Face ID For.
Avoid Blocking Your Face
Here’s how to turn on Face ID for a compatible third-party app:
- Open the Settings app.
- Scroll down and tap on Face ID & Passcode.
- At the bottom of the Use Fade ID For section, touch Other Apps.
- Ensure the switch for the concerned app, like WhatsApp, is set to ON.
Allow Face ID In Third Party Apps
Over time, the TrueDepth camera lens could become dirty or greasy. Use a soft, dry cloth to wipe the sensor array at the top so nothing obscures it. Some rugged cases and thick screen protectors may slightly cover the sensors, throwing Face ID off, so consider removing them.
Clean The Truedepth Camera Sensor
For Face ID to perform smoothly, the TrueDepth camera needs a clear view of your eyes, nose, and mouth, so avoid obscuring this area with a veil or similar clothing. If you’ve set up Face ID with a mask, ensure your eyes aren’t blocked when using the feature.
Try Using Face ID Without Sunglasses
Face ID uses infrared light invisible to the human eye. Apple designed the feature to work with hats, scarves, glasses, contact lenses, and many sunglasses.
Unfortunately, most polarized sunglasses and lenses interfere with infrared light. If your device doesn’t unlock with Face ID while wearing a pair of shades, take them off and try again.
Hold Your Iphone Correctly
To use Face ID properly, hold your iPhone or iPad at a comfortable distance, not too far away or close to your face. Face ID works best at arm’s length or closer (10-20 inches or 25–50 centimeters).
If you cover or obstruct the Face ID sensors with something like your finger, you’ll see a “Camera covered” message with an arrow pointing at the TrueDepth camera.
Restart Your iPhone Or iPad
A restart is the most basic fix for any issue. It involves two steps. Firstly, turn off your iPhone in Settings > General > Shut Down. And secondly, wait about a minute before turning the device back on.
Update iOS To The Latest Version
Apple regularly updates iOS and iPadOS to fix bugs, patch vulnerabilities, and improve its software. If Face ID doesn’t work, the problem may be at a deeper software level. In that case, update your iPhone to the latest version of iOS by heading over to Settings > General > Software Update.
Set Up An Alternative Appearance
Follow these steps to set up an alternate Face ID appearance:
- Open Settings on your iPhone or iPad Pro.
- Choose Face ID & Passcode from the root list.
- Choose the Set Up an Alternate Appearance option, then follow the onscreen prompts.
Reset Face ID And Set It Up Again
Here’s how to reset Face ID on your iPhone:
- Open the Settings app on your device.
- Scroll down and tap on Face ID & Passcode.
- Hit the Reset Face ID option.
- Choose Set up Face ID to set it up again.
Reset Device Settings
Resetting all settings might fix Face ID, but it will also revert your Home Screen layout, keyboard dictionary, network preferences, and other settings to factory defaults. Any installed apps and personal data like photos, videos, music, and individual files won’t be deleted.
Erase And Factory Reset Your iPhone
If none of the above solutions help, consider factory resetting your iPhone or iPad. This will erase everything, including apps, photos, settings, and all other data on the device. Therefore, back up your iPhone or iPad first, just in case. Once the reset completes, you can set up the device as new or restore your iPhone from a backup saved in iCloud or your computer.
Ensure Apple Carries Out Your Repairs
Face ID might only work after being fixed at an Apple Store or authorized repair shop. That’s because official repairs need to authenticate the new Face ID sensor with Apple’s servers. Using non-genuine Face ID parts might prevent the feature from functioning correctly.
Contact Apple Support
If you’ve recently dropped your iPhone and damaged the TrueDepth camera, Face ID will probably crash on the setup screen, be unavailable, or not work at all. Face ID might also act up if your iPhone was dunked in the water or spent underwater for a long time. So, contact Apple Support to schedule a store visit in any of those cases.
Wrapping Up!
Well, there you go; if your face Id not working on iPhone, then you can follow these steps to solve the issues that you are having. So if you think that this article was helpful, then all you need to do is give this article a like and comment down below.
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