In recent times, the development of Technology has significantly impacted freight forwarding.
It has dramatically impacted the direction and speed of freight forwarding services. With the advent of Technology, sending and receiving information is much faster and cheaper.
For instance, shipping goods from China to Germany and anywhere in the world can be done on time and using efficient services, all thanks to Technology. Let’s consider in detail how Technology has helped in freight forwarding Today.
How has Technology helped in Freight Forwarding Today?
The shipping industry, freight forwarding, and supply chain management operation has undoubtedly from technological advancement Today in several ways listed below;
- Exceeding Customer’s Expectations
- Improvement in Routing
- Maintenance of Vehicles
- Improvement in Work Environment
- Supply Chain Management
- Monitoring Drivers’ Behavior
1. Exceeding Customer’s Expectations
Businesses Today that thrive in the industry are those who can meet and surpass customers’ expectations.
An improvement in supply chain processes is all linked to the advancement of Technology, which has made it easier for freight forwarders and shippers to get cargo delivered in less time.
Also, the firms experience less pressure and reduced delays in delivering goods to their customers, thereby increasing customers’ satisfaction.
With the help of Technology Today, customers can now monitor their orders to have an insight into the delivery time and if there are any issues with the transition.
As soon as customers book a shipment of their goods and receive the satisfaction of the delivery date, they need not remain in the dark as to the outcome of things until the day of delivery.
The software advancement makes 24/7 tracking of cargo possible. For logistic firms, tracking reduces costs and saves a lot of time, instead of having to answer several questions and unending complaints from customers.
3. Improvement in Routing
Here’s another big way technology has helped freight forwarding companies and logistic firms improve routing. With state-of-the-art GPS software, customers need not worry about drivers getting lost and delay in delivery.
More so, Technology has helped drivers take the most efficient path to get to their destination. Things can be worked out on a better way to go once en route to avoid cases of heavy traffic, road construction, and unforeseen delays.
This improvement in routing help companies saves up a lot of money when drivers plow fewer miles.
We obviously cannot downplay how Technology has helped in freight forwarding Today
4. Maintenance of Vehicles
With the help of Technology in freight forwarding businesses, vehicles can be analyzed remotely using predictive maintenance tools. These equipment monitoring tools collect data and information to tell when companies vehicle within its fleet needs maintenance.
For example, vehicles’ downtime reduces because they get attention before any big issue arises. Also, it reduces costs and increases customers’ reliability of the company’s service.
5. Improvement in Work Environment
New technologies have positively changed the freight forwarder’s work environment. Freight forwarders can now offer efficient services and optimize customer processes, making them super efficient.
The ability of forwarders to automatically receive information about the specific location of suppliers has increased the competence of freight forwarders and made them have absolute control over the transportation systems.
6. Supply Chain Management
The revolutionary Technology in the supply chain management system is blockchain technology. This Technology provides greater transparency and allows freight forwarders to build a more resilient supply chain, streamlining the process of acquiring new suppliers.
This blockchain technology was what brought great benefits to freight forwarding firms during the Covid 19 pandemic.
7. Monitoring Drivers’ Behavior
Technology also helps in monitoring the behavior of drivers in the industry. Companies can gain perception into drivers’ behaviors while on the road – by monitoring speed limit, adherence to road rules, and how they consume fuel.
The freight forwarders can also use software to track the drivers’ working hours and report shady behaviors.
Going by the above information, we obviously cannot downplay how Technology has helped in freight forwarding Today. Although the disadvantages are there, the advantages speak volumes.